"Island Tropic Sun" Womens Crewneck Sweatshirt
Great products and great customer service! I've bought several shirts from you guys and love the designs!
In order to help prevent any shrinkage, we recommend that the first time you wash your new garment, make sure that you hang dry it instead of putting it in the dryer. This will allow the fibers to set properly after washing. After the first time drying it this way, you can then simply machine wash and dry per the care tag label. While not always necessary, doing this will extend the life of your new favorite garment and help prevent it from shrinking.
FREQUENTLY ASKED QUESTIONS / SHIPPING INFORMATION:
WHERE DO YOU SHIP?
We currently only ship to the US (continental US and Alaska, Hawaii) at this time.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
We keep a large inventory of items on hand, however, we don't always have every size, color, and design in stock. In that case, as soon as you place your order, your item is immediately sent to production. Production may take a few days and then your order will ship. Most standard printed-on items such as T-shirts, hoodies, etc. usually ship very quickly, within a few days. Some items like the custom cut & sewn products such as the all-over print T-shirts, leggings, etc. may take up to 5-7 days to be produced. You will receive a tracking number when your order ships. Please allow a few days shipping time.
Our items are proudly Made in the USA.
ESTIMATED DELIVERY TIMES BY PRODUCT:
Standard Printed T-Shirts, Hoodies, Sweatshirts, etc: 4 - 8 business days
Custom cut & Sewn All-Over Printed T-Shirts, Leggings, Swim Suits: 4- 12 business days
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by Visa, Mastercard, American Express, GPay and PayPal.
HOW SECURE IS YOUR SITE?
Extremely secure. Built with SSL-level certification, your information is safe with us. We don not share or sell your personal information - ever!
CAN I AMEND MY ORDER?
We work to process orders as quickly as possible to make sure you receive them as soon as possible. You can amend your order as much as you like before the order is processed and submitted to us, but after the order is placed online, you will be unable to make amendments to your order.
HOW DO I TRACK MY SHIPMENT?
You can track your shipment via the email we send you when your items ships. Clicking ‘Track my order’ in the email will take you straight to the shipment tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.
CAN I RETURN OR EXCHANGE AN ITEM?
We offer a 30-day return policy. If you're not pleased with your item - send it back for a refund, provided it has not been washed or worn and is in as-new condition. In order to return an item, please contact us at: firstname.lastname@example.org for instructions.
WHAT IF I RECEIVED A DEFECTIVE ITEM?
In the extremely rare case that this may happen, we sincerely apologize, and we will work to correct the issue immediately.
If you discover an issue, please contact us immediately at: email@example.com and provide us with the details.
In very rare occasions, the delivery may take longer than the standard shipping times stated above. Most of the delays are caused by shipment carrier delays or unforeseen events, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.